Refund policy

Returns & Refunds
We want you to be satisfied with your purchase. If you wish to return an eligible item, please contact us within 14 days of receiving your order.
Please do not return an item without contacting us first. Returns must be authorised before being sent, as the correct return instructions and return address may vary depending on the product and fulfilment location.
To be eligible for a return, the item should be returned in its original condition, with accessories and original packaging where reasonably possible. Customers may handle the product only as necessary to establish its nature, characteristics and functioning.
Change-of-mind returns: Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning the item.
Damaged, defective, incorrect or missing items: Please contact us as soon as possible and provide your order number and clear photos or videos showing the issue. Where the product is defective or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law.

Refunds: Once your return has been received and/or the return has otherwise been approved, we will notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Cancellations: Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once fulfilment has begun.
Important: Do not send returns to the address shown on the parcel without first contacting us. Contact us first so we can provide the appropriate return instructions.
Contact: [Bevique.store@hotmail.com]